Terms and Conditions

Customer Access Agreement for MyKeja Platform

1. BACKGROUND

Mykejaliving.com operates an online platform where users pay for access tokens to view listed properties either physically or virtually. This Agreement sets out the terms under which you may purchase and use viewing tokens for accessing property listings on our platform.

2. ACCESS TOKENS

a) Tokens purchased from Mykeja.co.ke grant you the right to view the specific property listed on the website associated with the token.

b) Each token is unique and non-transferable and must be used within 30 days from the date of purchase unless otherwise stated.

c) Physical or virtual viewings of properties are only authorized through token usage on our platform.

3. TOKEN PURCHASE AND PAYMENT

a) You agree to pay the stated Access Fee before receiving a token.

b) Payments are accepted through M-Pesa and other approved payment methods, and tokens will be issued only after successful payment.

4. CUSTOMER OBLIGATIONS

a) You agree to use the token solely to gain authorized access to the specific property and not to share, sell, or transfer tokens to others.

b) For physical viewings, you agree to follow all appointment times and other instructions provided.

c) You shall respect the property, its occupants, and any guidelines communicated during viewings.

5. LIMITATION OF LIABILITY

a) Mykeja.co.ke does not guarantee the accuracy of property descriptions or condition.

b) We are not liable for any damages, losses, or disputes arising from the property, the landlord, or other third parties.

c) We do not guarantee access to any property except as authorized by the landlord under separate agreements.

6. REFUNDS AND CANCELLATIONS

a) Token purchases are generally non-refundable except under specific conditions outlined in our refund policy.

b) If viewings are canceled due to landlord or Facilitator reasons, tokens may be reissued or refunded according to our policy.

7. DATA PROTECTION AND PRIVACY

a) Your personal data will be processed in accordance with the Data Protection Act 2019 (Kenya) and our Privacy Policy.

b) We will use your information to facilitate token sales, property access, and communication.

8. GOVERNING LAW AND DISPUTE RESOLUTION

This Agreement is governed by the laws of Kenya. Any disputes shall be resolved by negotiation or arbitration in Kenya.

9. ACCEPTANCE

By registering an account on Mykeja.co.ke and purchasing access tokens, you agree to be bound by the terms of this Agreement.

Last Updated: September 20, 2025

For questions about these terms, please contact us at info@mykeja.co.ke